30 DAY RETURNS! NO RESTOCKING FEES!

Orders within 7 days of the delivery date get FREE RETURN SHIPPING!

What is your Return & Exchange Policy?

  • We accept returns within 30 days of the delivery date.
  • Refunds are issued to your original payment method or in the form of online credit. Refunds cannot be returned to alternate cards or different forms of payment.
  • Returns must be received in new condition; unworn, unwashed, and with the hygienic liner intact. Items returned with obvious use, makeup, animal hair, dander, deodorant, perfume, or similar product stains may be subject to refusal.
  • Shoes must be returned in their original shoe box and placed inside an additional box for shipping transit. Damage to the shoe box makes shoes ineligible for return. If received damaged, shoes will be shipped back and subject to additional shipping costs.
  • Original shipping is non-refundable.

    Will I get charged for return shipping?

    • Only Orders within 7 days of the delivery date get FREE RETURN SHIPPING!
    • Didn't return within 7 days,the return shipping cost of $7 will be deducted from your merchandise refund.

    How do I make a return?

    • Contact our customer service,attach the order number and the reason for the return, we will process your return request within 1-2 business days.
    • Email Us:chenjinjun@kamodeal.com
    • Chat us online
    • Give Us A Call (5AM - 9PM PT)  (86) 17688829516

      How do I make an exchange?

      • Email Us:chenjinjun@kamodeal.com
      • Attach the order number and the reason
      • Our customer service representatives will create a new order for the new item you would like to receive in exchange. 

        How long will it take to get my refund?

        • Please allow 7-10 business days for your return to be processed once it reaches our warehouse. We will send you a confirmation email once your refund has been issued. We won't leave you hanging!

        Price Protection:

        • If you purchase a product and find within 72 hours the price has dropped, we will refund the difference.

        Registration Terms:
        • If you fill in the wrong customer shipping address, you should bear 99% of the liability. If you have used the wrong address contact us as soon as you realize as once it is shipped we cannot change it.

        Cancellation:
        • If you wants to cancel an order within 24 hours after the payment has been confirmed, you will be eligible for a full refund.
        • It is still possible to cancel an order after 24 hours but only until when it has been shipped. If an order has been shipped, we can not cancel or modify it anymore.
        • After receiving the goods, follow the above return process

         

         

        Shipping Costs:


        The shipping cost of our products vary according to the type, location, shipping method, and warehouse you selected. You can view the shipping fees on each product page and at checkout.

        • Choose a shipping method;
        • An estimate of the shipping fees will be shown as you can see in the webpage.


        Shipping Availability Date:

        Our order processing time is 1-3 business days.
        Free shipping standard shipping (delivery time 10-25 days).
        $6.99 USPS shipping (delivery time 4-10 days), over $50 for free.
        $25 Expedited shipping (delivery time 3-7 days), over $120 for free.
        • Please note, however, that any shipping availability or delivery dates, times or periods mentioned here, or otherwise quoted or communicated to you in any form or manner, are merely estimates and are not guaranteed, and may be subject to delays for a variety of reasons, some of which may or may not be within our control.
        • For example, in some cases, your customs authority may hold your products which may delay the delivery date. 
        • If the order has not arrived within 30 days of the estimated delivery date, we will resend the order and attach an additional gift as compensation.
        • All items are carefully packed and addressed for export. Deliveries shall generally include customary one-way standard export packaging. (If, as an exception, we assume the packaging costs, then such costs shall be calculated on the basis of verifiable net costs.)
           

          Contact:

          • Email:chenjinjun@kamodeal.com
          • Give Us A Call (5AM - 9PM PT)  (86) 17688829516